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Freshdesk

Category Champion

SMB helpdesk with ticketing, portals, automation, and reporting

What is Freshdesk?

Freshdesk is a practical service desk for teams that want email ticketing, customer portals, automations, and reporting without taking on the weight of a more enterprise-oriented support suite.

Freshdesk starting price

$0

freemium pricing model

Product snapshot

Deployment
Online
Pricing
freemium
Category
Helpdesk

Key features

✓Ticket Management
✓Knowledge Base
✓Customer Portal
✓SLA Tracking
✓Automation Rules
✓Performance Metrics

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