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Help Scout

Category Champion

Shared-inbox support built for calm, fast, human customer service

What is Help Scout?

Help Scout fits support teams that want an uncluttered shared inbox, knowledge base, chat, and workflow rules while keeping the day-to-day support experience simple for agents.

Help Scout starting price

$0

freemium pricing model

Product snapshot

Deployment
Online
Pricing
freemium
Category
Helpdesk

Key features

✓Ticket Management
✓Knowledge Base
✓Customer Portal
✓SLA Tracking
✓Automation Rules
✓Performance Metrics

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